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Friday, May 6 • 2:30pm - 3:20pm
Black and White is Bad Customer Service: Principle Based Customer Service at Utah Valley University Library

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Utah Valley University has recently implemented a new customer service program that focuses on principles instead of rules. This program empowers employees to be present and connect with patrons to fulfill library goals and patron needs. We will discuss building, implementing, and following up on a new customer service program.

https://sites.google.com/site/behereuvulibrary/home

Speakers
avatar for Dustin Fife

Dustin Fife

Outreach and Patron Services Librarian, Utah Valley University Library
Currently President of the Utah Library Association and editor of creativelibrariesutah.org
JO

J O'Day

Utah Valley University Library
avatar for Kim Rollins

Kim Rollins

Utah Valley University Library
CS

Cole Smithey

Utah Valley University Library
avatar for Karen Sturtevant

Karen Sturtevant

Interlibrary Loan Manager, Utah Valley University
Utah Valley University Library | Interlibrary Loan



Friday May 6, 2016 2:30pm - 3:20pm
Stratus 7-9

Attendees (34)