Name: Black and White is Bad Customer Service: Principle Based Customer Service at Utah Valley University Library
Start: 2016-05-06T14:30:00-0600
End: 2016-05-06T15:20:00-0600

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Black and White is Bad Customer Service: Principle Based Customer Service at Utah Valley University Library

Utah Valley University has recently implemented a new customer service program that focuses on principles instead of rules. This program empowers employees to be present and connect with patrons to fulfill library goals and patron needs. We will discuss building, implementing, and following up on a new customer service program.

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