Back To Schedule
Friday, May 6 • 2:30pm - 3:20pm
Black and White is Bad Customer Service: Principle Based Customer Service at Utah Valley University Library

Sign up or log in to save this to your schedule, view media, leave feedback and see who's attending!

Utah Valley University has recently implemented a new customer service program that focuses on principles instead of rules. This program empowers employees to be present and connect with patrons to fulfill library goals and patron needs. We will discuss building, implementing, and following up on a new customer service program.


avatar for Dustin Fife

Dustin Fife

Outreach and Patron Services Librarian, Utah Valley University Library
Currently President of the Utah Library Association and editor of creativelibrariesutah.org

J O'Day

Utah Valley University Library
avatar for Kim Rollins

Kim Rollins

Utah Valley University Library

Cole Smithey

Utah Valley University Library
avatar for Karen Sturtevant

Karen Sturtevant

Reference & Instruction Librarian, Utah Valley University
Utah Valley University LibraryInterlibrary Loan

Friday May 6, 2016 2:30pm - 3:20pm MDT
Stratus 7-9