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Wednesday, May 4 • 8:30am - 11:30am
Everyday Ethics: Tools for First Responders on the Library’s Front Lines (Keynote Speaker)

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Concerns and complaints about services and programs aren’t scheduled. When facing an upset patron, there’s no time to brush up on library policies. How can you be prepared for that next public desk confrontation? What if you agree with the complainant? We’ll examine our professional principles, explore various ethical scenarios for frontline staff, offer “equip yourself” suggestions, and review available training resources and expert assistance. You will learn by observing and participating in role-playing exercises and group discussions.

avatar for Martin Garnar

Martin Garnar

Kraemer Family Library at the University of Colorado, Colorado Springs
Martin Garnar is the dean of the Kraemer Family Library at the University of Colorado, Colorado Springs.  He has taught professional ethics for the University of Denver’s library and information science program since 2005 and has served as chair of the ALA Intellectual Freedom... Read More →

Wednesday May 4, 2016 8:30am - 11:30am MDT
Meridian A&E